TrueCost
Optimizing repair costs across the entire Meld lifecycle.
Waste is built into maintenance. TrueCost eliminates it.
Every maintenance job comes with decisions that determine what the repair ultimately costs. Without the right information at the right time, unnecessary spend gets built in along the way.
TrueCost brings cost intelligence throughout the maintenance lifecycle, helping your team make smarter financial decisions, reduce unnecessary spend, and realize the true cost of every repair.
*TrueCost functionality will be available for AppFolio users first. Stay tuned for the full launch.
Completion isn’t the finish line anymore.
TrueCost creates accountability between the work being completed and the job being financially accounted for.
At intake, Cost Projections give your team an early view of what a repair is likely to cost before the work moves forward.
Once the repair is complete and costs are captured, every Meld moves through Review & Verify, where your team can confirm the details and decide what happens next. And for teams that bill owners, that can include Creating a bill in Property Meld before the Meld is Closed.
Together, these checkpoints help your team catch what gets missed, bill accurately, and make more informed financial decisions throughout the repair.
TrueCost in action
Predict
What should this repair cost?
Verify
Was the repair completed correctly and fairly?
Optimize
How can we improve the outcome?
Learn
What does every repair teach MAX™?
Know when a repair deserves a closer look.
Not every repair needs the same level of scrutiny. Cost Projections give coordinators an expected cost range based on what’s known about the repair, helping them quickly identify when a Meld may need an estimate, owner approval, or a closer look before dispatch.
When estimates come back, that same context gives your team a benchmark to evaluate whether the proposed cost makes sense or whether it’s worth digging deeper before moving forward.
*Cost Projections are available for customers on the Ops plan. Upgrade to Ops
- New!
How does this become manageable?
MAX helps surface what deserves attention before you bill or close, so coordinators don’t have to manually hunt through everything.
Focus your team where their attention matters most.
Coordinators have always done some form of verification before a Meld is truly done. Review & Verify formalizes that process as a clear step in the Meld lifecycle, giving your team a dedicated checkpoint to make sure the work and financial details are accounted for before moving forward.
MAX Verify takes that checkpoint a step further. Acting as a second set of eyes for every repair, MAX reviews the full context behind each Meld to surface what deserves a closer look, including missing costs, unexpected spend, or unresolved work.
Instead of manually searching through every Meld, coordinators start with what MAX has already uncovered and why it was flagged. MAX digs deeper into the nuances of each repair and your business, helping your team spend less time reviewing and more time making the decisions that need their attention.
*MAX Verify is available for customers on the Ops plan. Upgrade to Ops
Turn maintenance data into business insight.
TrueCost turns the financial record behind every Meld into opportunities to take action, protect spend, and improve how maintenance gets done.
Know what every job really costs
Capture the labor, parts, invoices, and other expenses behind the work so your team has a complete financial record to make decisions from.
See what makes it possible:
Catch what gets missed before you bill or close
Identify missing information, unexpected costs, and other issues while there’s still time to investigate and take action.
See what makes it possible:
Protect the dollars behind the work
Make sure verified work reaches the right financial outcome, whether that means recovering what should be billed or documenting why no bill is needed.
Turn patterns into opportunities to improve
Use Insights to identify where spend, margins, or cost recovery are trending in the wrong direction, uncover inefficiencies, and decide where changes could improve performance.
See what makes it possible:
Turn maintenance history into a financial advantage.
When you can see the difference, you can do something about it.
TrueCost gives operators a financial record they can manage against. When what you’re spending, capturing, and recovering doesn’t line up, you can see where to investigate and take action.
With TrueCost, I realized we were spending a lot more than we were charging. It made a major difference because I could immediately see where the gaps were and start asking, ‘Where are these receipts?’
Charles Powell
Director of Maintenance
Home Forward
*Insights Pro is available for customers on the Ops plan. Upgrade to Ops
- TrueCost Guide
AppFolio-integrated users, use this guide to prepare your teams for the October 20 launch of TrueCost.
Other integrations to follow.
Get more from TrueCost with Ops.
Go beyond the core TrueCost experience with MAX Verify and Insights Pro, available exclusively with the Ops plan. Schedule a call with your CSM to see what’s included in Property Meld Ops.