If you’ve ever asked yourself, how do I know when I have to add more people to my maintenance team? You’re not alone.
Balancing team members for efficient work without wasting resources is tough. Maintenance analytics are crucial for success. With Property Meld’s Insights Pro Dashboard, property managers can now optimize their maintenance teams with the Coordinator Performance tab.
Empower Your Maintenance Coordinators with Data
Larry, your maintenance coordinator, is struggling. His backlog is growing, and repairs are taking longer than he would like. Larry doesn’t have the data needed to help him identify where issues are occurring, so he feels stuck.
With Coordinator Performance Metrics, Larry and the rest of your team can see how they are performing and make strategic improvements based on data.
How Maintenance Coordinators Can Improve Communication
We all know how crucial communication is for a successful, efficient maintenance process. In the Coordinator Metrics’ engagement section, monitor coordinators’ workload and customer service quality by tracking Melds (work orders) coordinated and resident satisfaction scores. Also, track communication effectiveness with the number of chats sent and received by each coordinator.
Improving Maintenance Scheduling Across Coordinators
See all Melds assigned by a coordinator and their statuses. Analyze open Melds to gauge what is causing bottlenecks. Review cycle times per coordinator to pinpoint bottlenecks. Larry can use this to adjust vendor workload and identify the fastest performers.
Gain Understanding into Staffing Challenges
Addressing coordinator staffing is a key property management challenge. Our Coordinator Performance Metrics show units assigned per coordinator and their coordinated work orders, aiding in capacity assessment. This insight is particularly valuable for varied property portfolios. Assess efficiency, expenditure, and workload balance with these metrics.
You Can’t Move What You Can’t Measure
Property Meld’s Coordinator Performance Metrics enable strategic enhancements, revealing coordination time, maintenance backlog trends, and team performance. Armed with this data, coordinators can drive efficiency gains and track progress.
If you are interested in upgrading to Insights Pro to gain access to these industry-changing metrics, reach out to your Customer Success Manager.