MAX™ On-Call • Maintenance Intelligence
Improve maintenance outcomes with stronger
Faster repairs, lower maintenance costs, and a better resident experience all start with better intake.
MAX On-Call guides that moment, ensuring every repair starts with the information teams need to make the right decision.
Without MAX On-Call
$394
avg invoice cost per work order competitor intake tool
Avg gap
$74
per every work order
With MAX On-Call
$320
avg invoice cost per work order MAX On-Call intake
Sound Familiar?
If any of these feel true, intake is the problem.
When work orders start with assumptions instead of answers, every decision that follows becomes harder. MAX On-Call gives your team the context they need before anyone is dispatched.
Work orders go out missing the details that matter
Without unit location, symptom details, or access instructions, coordinators chase answers and technicians arrive unprepared. The result is slower repairs and higher invoices.
Resident scores stuck below where they should be
Maintenance is one of the biggest drivers of resident retention.
When intake creates friction and repairs aren’t resolved the first time, resident satisfaction drops and renewals follow.
Your coordinators are doing intake residents should do
Coordinators shouldn’t spend their day chasing maintenance requests.
When residents don’t submit issues directly, every work order takes more time and captures less information.
Too much back-and-forth on every work order
High chat volume isn’t a communication problem. It’s an intake problem. Every message asking for missing information is a gap that structured diagnosis would have closed before the technician was ever dispatched.
Resident scores stuck below where they should be
Maintenance is the single biggest driver of renewal decisions. A score below 4.11 isn’t a maintenance vendor problem. It’s what happens when the intake experience starts with friction and the first visit doesn’t fix it.
Investors asking questions your data can’t answer
Cost per work order. Speed of resolution. Resident experience by property. When intake is unstructured, the audit trail that tells that story doesn’t exist. Because it was never captured.
What MAX On-Call does differently
A description is not a diagnosis.
MAX On-Call transforms a resident’s description into a structured diagnosis, so every repair drives the best outcomes.
01 • INTAKE
Resident submits or calls in
MAX On-Call handles the intake any hour, in 14+ languages. Your team doesn’t take the call. They receive the work order, complete.
02 • DIAGNOSE
Structured diagnosis, not a description
Symptom → element → component → location. The issue is identified with 99.94% before a maintenance vendor or technician is called.
03 • ROUTE & DOCUMENT
Six outputs at the moment of intake
Cost projections. Intelligent routing to the right vendor and technician. Full transcriptions and resident updates all delivered simultaneously.
04 • OUTCOME
Lower cost. Faster resolution. Better data.
$74 lower invoice cost per work order. 21% faster resolution. A resident experience that starts right. An audit trail your investors can read.
From Property Managers using MAX On-Call
Hear it from a PM who's already seen the difference.
Measured across thousands of work orders
The numbers between MAX and the competition.
Every figure below is the measured gap between portfolios on MAX On-Call and those on other maintenance intake tools.
$74
lower avg invoice cost per work order
21%
faster speed of completion
4.36
avg resident score vs 4.11 without MAX
4.4%
fewer vendor and technician trips per work order
Five ways intake shapes your portfolio
Why intake is the decision that shapes everything else.
01
The Problem
Every downstream metric is decided at the first moment of every work order: cost, speed, resident experience, investor data. Most teams have never looked closely at what that moment actually captures.
With MAX
Intake to outcome to investor confidence. Every Meld generates structured data from the first moment: cost projections, resolution speed, vendor and technician routing decisions, resident scores.
02
The Problem
Your current intake process collects what the resident describes. So does a basic call center. So does most AI-powered maintenance software. A description tells you what the resident noticed. It doesn’t tell you what’s actually wrong.
With MAX
MAX collects a diagnosis: symptom, process of elimination, component, location in the unit. The right maintenance technician gets dispatched with the right parts. 4.4% fewer trips per work order.
03
The Problem
When your on-call process depends on whoever picks up the phone, the outcome of every work order depends on them too. Different coordinator. Different questions asked. Different information captured.
With MAX
The process is in the platform, not the person. Every call, 2am or 2pm, runs through the same structured diagnostic flow. Consistent outcomes. Full documentation.
04
The Problem
Adding AI features to a manual intake process isn’t the same as building intelligence into the intake itself. AI as a tool still requires a human to guess. The outcomes are different.
With MAX
AI-first means the intelligence is the process. Not a layer on top of it. Diagnosis, routing, cost projection, and documentation all happen at the moment of intake. No human required to fill the gaps.
05
The Problem
The cost of unstructured intake isn’t one bad call. It’s $74 per work order, quietly compounding across every issue your portfolio generates. At 300 work orders a month, every month, the math adds up fast.
With MAX
300 work orders × $74 = $22,200 less in invoice costs. Every month. Not from fixing one thing. From better information at the first moment of every single work order.
Talk to your CSM
See where opportunity lies in your portfolio
Your CSM will pull your actual Meld data and show you exactly how MAX diagnosis improves outcomes.
