Blog

What Is AI Maintenance Coordination?
The phrase “AI maintenance coordination” is showing up everywhere in property management conversations right now. Vendors are using it. Industry publications are writing about it.

How to Handle After-Hours Maintenance Without a Call Center
It’s 2 AM. Your phone rings. A resident reports standing water in their unit and they don’t know if it’s a burst pipe or an

The Hidden Cost of Outsourced Maintenance Intake
Ask operators about their after-hours coverage, whether that’s a call center or one of the newer AI intake tools, and a pattern emerges fast. The

Flying Blind: Why Maintenance Costs Are Property Management’s Biggest Blind Spot
Maintenance Is a Financial Strategy. It’s Time to Treat It Like One. For years, property management has treated maintenance as an operational necessity: something to
A Letter from Ray Hespen, CEO of Property Meld
Hey all! I’m INCREDIBLY excited about the opportunity to share what will be, one of the most aggressive shifts in property maintenance operations in quite

What Is a Shop Rate and How Should I Calculate It?
What Is a Shop Rate? A shop rate is a fully loaded labor rate that represents the true hourly cost of having your internal team

The Undeniable Link Between Maintenance and Lease Renewals: Why Service Quality Drives Retention
For years, property management leaders have relied on instinct: if you keep up with maintenance, residents will stick around. The logic made sense, but the

PROPERTY MELD ACQUIRES MEZO: ADVANCING AI-DRIVEN PROPERTY MAINTENANCE OPERATIONS
Rapid City, SD – [January 14] – Property Meld, the leading property maintenance operations platform, today announced its acquisition of Mezo, a cutting-edge AI software company

The Correlation of Maintenance Data to Lease Lengths and Investor Retention
In today’s rapidly evolving rental market, property management professionals are navigating challenges that require a new level of adaptability and focus on operational excellence and

Building a World-Class Internal Maintenance Team: A Blueprint for Property Managers
In today’s competitive property management landscape, having a world-class internal maintenance team can be a game-changer. Whether you’re considering transitioning from using external vendors or

The Importance of a Dedicated Maintenance Solution in Mitigating Legal Risks
In the property management world, maintenance plays a pivotal role in keeping residents satisfied and properties in top condition. However, without a reliable system in

Maximizing Maintenance Profitability: Insights from Brad Johnson’s Presentation
At the recent MX Summit, Brad Johnson, CEO of Profit Coach, took the stage to share his expertise on a topic that’s often seen as