Whether you’re a returning alumnus or a first-time attendee, the annual 2024 MX Summit, happening September 18-20, 2024, will be jam-packed with collaborative sessions, networking opportunities, maintenance best practices to take home, and inspiring keynote speakers.
For 4 years in a row, the MX Summit is the only industry conference dedicated solely to optimizing and improving maintenance operations. Property management is property maintenance, and the MX Summit is your key to mastering it.
Set in the beautiful Black Hills of South Dakota, the MX Summit includes three full days of innovation, trends, and maintenance benchmarking that will propel your business forward. Bring your whole team; there are sessions for everyone!
Still not convinced? Keep reading to learn more about the sessions and expert panelists at this year’s MX Summit.
Top 7 reasons why you should attend the 2024 MX Summit
#1: Resident Engagement Matters
Our data shows that property management companies that can increase resident adoption have quicker repair speeds and, ultimately, higher resident satisfaction and retention. But we get it: old habits can be hard to break. Mario Napolitano from Allegiant Management Group will share their experience setting resident expectations and how they were able to increase resident adoption in “Why Resident Engagement Matters and How to Improve It”. Maria’s expertise, coupled with Property Meld data, will illuminate how resident adoption impacts your maintenance success and share ways to improve it.
#2: Leveraging Maintenance Metrics Can Help you Market your Business
If done right, maintenance performance can be your most excellent marketing tool. We often hear from property management companies that it isn’t easy to attract new residents and property owners. In this session, Maintenance Minute author and Property Meld Marketing Coordinator, Molly Sperlich-Best, will share how you can leverage maintenance metrics to produce compelling marketing content. “How to Leverage Your Maintenance Metrics to Market Your Business” will highlight how critical metrics like maintenance response times, completion rates, and spending can help you stand out in a competitive market. You’ll learn strategies to incorporate metrics into your marketing materials to drive growth and success.
#3: You’ll Learn How To Get Investor Buy-In for Preventative Maintenance
Preventative maintenance programs are essential for maintaining the value of your properties, increasing resident satisfaction, and driving down maintenance costs. However, despite these apparent wins, gaining investors’ buy-in can sometimes take work. In this session, John Kearns, Head of Solutions at Property Meld, will share top sales techniques he has gathered in his 18 years in the industry. “How to Sell Preventative Maintenance Programs to Your Investors” will explore how to present these programs to your investors, overcome potential roadblocks and injections, and ultimately provide you with what/why/how methodology you can implement.
#4: You’ll Unlock the Secrets to a World-Class Maintenance Team
Analyzing the performance of your internal maintenance technicians is crucial to driving efficiency and productivity. In “Secrets to Building a World-Class Internal Maintenance Team”, Justin Mann, Co-founder of Stonelink Property Management, will share his experience transforming his internal maintenance team to handle a whopping 97% of all maintenance work with best-in-class efficiency. In this session, you’ll learn the keys to unlocking world-class technician utilization and what metrics matter when increasing NOI with your internal maintenance team.
#5: Learn how to Utilize KPIs to Staff Your Maintenance Operation
When efficiency starts to slip, many property management companies turn to hiring more talent. However, this school of thought can backfire if you aren’t correctly analyzing role optimization. In her session “Staffing a Powerhouse Maintenance Operation from the KPIs Up”, Deb Newell, Owner and Business Consultant of Real-Time Consulting Services, will share how you can better evaluate employee performance. By sharing how you can utilize KPIs to indicate needs for operational growth, you will set your maintenance team up for success by increasing your company’s growth.
#6: Gain Maintenance Hiring Best Practices
Hiring maintenance staff can be more complex than reviewing resumes and conducting interviews. Andrew Conniff, Property Meld Customer Success Manager and former Talent Acquisition Specialist, will share how to identify top talent, conduct effective interviews, and assess technical skills and customer service abilities. Hiring talent is an inevitable part of being a business leader, and this session will equip you to make better hiring decisions, enhance productivity, and ultimately improve the success of your property maintenance operations.
#7: Participate in the motto: “Work hard, play hard”
With these fantastic learning opportunities, you can also expect to have some memorable fun at the 2024 MX Summit. It’s a fantastic opportunity to bring your team together to learn and strengthen relationships.
Get ready for an exhilarating Deadwood-themed casino night where you and your team can test your luck at the tables! Plus, join us at Property Meld’s headquarters in downtown Rapid City for a lively BBQ and fun rooftop games.
Not to mention, our keynote speaker is sure to leave you and your team inspired. Our 2024 MX Summit keynote, David Meltzer, is a world-class entrepreneur, investor, and business coach. His strategies will empower you to make the right calls in your life and business, to outsmart and outwork others.
Not only will your team leave with best practices from industry leaders, but they’ll also leave invigorated, ready to hit the ground running and improve your maintenance operations.