Ask operators about their after-hours coverage, whether that’s a call center or one of the newer AI intake tools, and a pattern emerges fast. The call center is frustrating but familiar. The AI is promising but not quite there. The phrase that keeps coming up, almost verbatim: “It’ll get there.”

Maintenance Is a Financial Strategy. It’s Time to Treat It Like One. For years, property management has treated maintenance as an operational necessity: something to manage, contain, and explain after the fact. But the most forward-thinking operators are starting to see it differently. Maintenance isn’t just a cost center. It’s

What Is a Shop Rate? A shop rate is a fully loaded labor rate that represents the true hourly cost of having your internal team complete work. Rather than just reflecting what a technician earns per hour, a shop rate captures the broader cost of doing business and supporting that

For years, property management leaders have relied on instinct: if you keep up with maintenance, residents will stick around. The logic made sense, but the evidence was mostly anecdotal. Was maintenance truly the make-or-break factor in resident retention, or just one piece of a much bigger puzzle? Now, the answer

Rapid City, SD – [January 14] – Property Meld, the leading property maintenance operations platform, today announced its acquisition of Mezo, a cutting-edge AI software company specializing in residential work order intake, triage and mitigation. This strategic move marks a pivotal moment in Property Meld’s mission to deliver a world-class

In today’s rapidly evolving rental market, property management professionals are navigating challenges that require a new level of adaptability and focus on operational excellence and investor retention. From rising maintenance costs to shifting resident expectations, the stakes have never been higher. At a recent NARPM partner webinar, industry leaders dove

In today’s competitive property management landscape, having a world-class internal maintenance team can be a game-changer. Whether you’re considering transitioning from using external vendors or are just curious about the benefits of bringing maintenance in-house, the insights shared in Justin Mann’s presentation at the 2024 MX Summit will help guide

In the property management world, maintenance plays a pivotal role in keeping residents satisfied and properties in top condition. However, without a reliable system in place, maintenance issues can quickly escalate into legal risks, leaving property managers vulnerable to negligence lawsuits. A dedicated maintenance solution is more than just a

At the recent MX Summit, Brad Johnson, CEO of Profit Coach, took the stage to share his expertise on a topic that’s often seen as a necessary burden in property management but holds immense potential for profitability: maintenance. With his extensive experience in real estate and property management, Brad delivered

According to the 2024 Buildium Property Management Industry Report 90% of property managers surveyed have intentions to expand their portfolios in the years to come. This marks the sixth year in a row that growth is the number one priority for property management companies. This can only be achieved if

As the property management industry evolves, the focus on investor retention has become increasingly crucial. Property owners are not just seeking to maintain their investments; they’re looking for partners who can maximize profitability and minimize headaches. But how does maintenance data fuel investor retention? Maintenance data is a powerful tool

Property owner retention, also known as investor retention, is fundamental to the financial success of any property management company. Why? Studies show that when an investor stays longer, your wallet thickens. For perspective, increasing an investor’s lifetime value (LTV) from 3 years to 5 years can boost profits by up

Over 200 property management professionals gathered in the vibrant city of Rapid City, SD, to tackle maintenance challenges, forge connections, and share laughter during the 2024 MX Summit. The three-day event overflowed with insightful sessions, lively activities, and ample networking opportunities, leaving attendees buzzing with fresh ideas and strategies to

Insights lets you standardize your residents' expectations. Insights Pro lets you blow them away. See how Excalibur Homes, LLC has been using Insights Pro to master their speed of repair.

Data awareness is essential to running a profitable property maintenance operation. These 3 common, but major problems are EASILY avoided using data.

September's Maintenance Summit will include four certification courses that will show you how to master the most challenging parts of your maintenance process, and return home equipped with the tools needed to take actionable change.

Property Meld's newest "Insights" feature deepens the level of visibility into your maintenance process. While Insights is an immensely powerful tool, it can be very overwhelming if you don't know what you're looking for, or why certain metrics are important to track. To make this easier, we've paired specific metrics

Property Meld's Maintenance Summit is the ONLY conference focused solely on tackling the complexities of maintenance. Over the course of three days, we will break down the Ladder of Maintenance Excellence and leave you with strategies you can use to clean up your maintenance process to become a profitable powerhouse.

The Ladder of Maintenance Excellence was designed to help you navigate the challenges of property maintenance, create efficiency, and become a profitable powerhouse. Property Meld's functions align with each step of the ladder, so if used to its fullest, you can reach maintenance excellence.