MAX™ is revolutionizing maintenance intake
MAX™ is everyone’s favorite virtual maintenance technician, introduced in 2025 through Property Meld’s acquisition of Mezo. A friendly AI bot who is collecting information, resolving issues, and even mitigating emergencies 24 hours a day, 7 days a week.
Check out the MAX™ Announcement
When 20–30% of maintenance requests could be self-resolved, a company handling just 1,000 maintenance requests annually could save approximately $22,500 in maintenance costs by implementing more intelligent intake processes that empower residents with self-resolution resources.
Self-resolved work orders with MAX™
Powerful Data Capture with MAX™
One-trip resolution is possible with MAX™
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Identify
From Guesswork to Reality
MAX™ asks residents simple questions and prompts them to attach photos or videos. Leveraging industry-leading AI functionality, MAX™ identifies the resident’s problem accurately in seconds. Solving maintenance’s biggest time-waster: unclear, incomplete work orders.
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Diagnose
From Reality to Action
MAX™ coaches residents to provide relative details and context quickly uncovering a likely diagnosis. In many cases, residents are able to troubleshoot simple issues on their own. Allowing your team to focus on more costly and urgent repairs.
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Deliver
From Action to Resolution
MAX™ will become an integral part of Property Meld’s Property Maintenance Operations platform. MAX™ eliminates the mundane tasks of triage and intake, giving your team time back to focus on more costly aspects of the maintenance process. Your team can leverage MAX™’s recommended repairs, parts, tools, skill sets and more at no additional charge.
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Engage residents to play a part in faster resolution
MAX™ is available to residents 24 hours, 7 days a week, providing the coaching needed to help them self-resolve issues. MAX™ also provides the necessary information to ensure your team has everything they need to make one-trip resolutions the norm.
Boost Team Productivity While Resolving Issues Faster
MAX™ handles 25% of the tasks that bog your team down while de-escalating routine issues. True emergencies are identified, escalated, and presented to your team with all of the information they need to take action.
Get MAX™ in your Property Meld account
All Property Meld customers on our standard pricing plan have access to MAX™ at no additional cost.
Get in touch with your customer success manager below to see how you can access MAX™ and other additional functionality inside your Meld account.