Status updates available now! MAX will update residents that call with the status of their Melds.
MAX™ On-Call
Report issues by phone. Get real-time updates. Build better data from day one.
MAX™ On-Call is built for Property Meld users who are tired of false alarms, delayed responses, exhausted teams, and messy maintenance data.
MAX filters the noise, sends real emergencies to the right person, turns calls into accurate work orders, and keeps residents informed every step of the way.
The result is fewer wake up calls, faster resolutions, clearer visibility, and peace of mind for your residents and your team, 24/7.
What is MAX On-Call?
MAX™ On-Call lets residents manage maintenance by phone instead of relying on chat or web forms. Through a natural conversation, MAX captures the issue, categorizes it correctly, and creates a Meld directly in your Property Meld account.
Residents can:
- Report new issues
- Check the status of existing Melds
- Provide updates or additional details
- Request escalation when something needs more attention
All without ever reaching your staff.
And because MAX captures the right information at the point of contact, every Meld starts clean, consistent, and ready to act on.
Clean Data Starts at the First Call
When work orders are inconsistent, miscategorized, or missing key details, decisions turn into guesswork.
You can’t improve maintenance operations without accurate data. And accurate data doesn’t happen by accident.
That’s where MAX™ On-Call comes in.
MAX™ On-Call gives your team a clear, repeatable way to capture the right information from the start. Every request is categorized correctly. Every interaction adds structure. Over time, you’re not just resolving issues. You’re building a reliable data foundation that supports smarter decisions, better insights, and stronger operations.
Instant Emergency Response. No Guesswork.
MAX On-Call listens for urgency and knows your exact definition of an emergency. If the issue qualifies, it triggers your after-hours call tree automatically no live agent, no delay.
Whether the report comes by phone or digital chat, MAX makes sure the right person is contacted fast, one at a time, until the job is claimed.
MAX™ On-Call Vs. Fly-By AI
Not all AI solutions are built to handle the interconnected nature of property maintenance operations.
It might categorize a request or ask a few questions, but it lacks the maintenance context needed to capture what is really happening.
Without that context upfront, teams are left filling in the gaps after the fact.
That leads to:
Back-and-forth follow-up calls
Incorrect dispatch decisions
Technicians arriving without the right tools or parts
Slower repair timelines
A fragmented resident experience from intake to completion
MAX™ On-Call is different.
MAX turns every resident call into actionable intelligence, powered by the deepest maintenance dataset in the industry.
MAX On-Call provides more than automated intake.
It gives operators the information needed to make the right maintenance decision, faster.
Built-In Status Updates Residents Actually Use
MAX™ On-Call does more than take messages. It keeps residents informed without pulling your team into constant followups.
With MAX™ On-Call, residents can:
- Check the status of an in progress Meld
- Receive updates when appointments are scheduled or changed
- Get reminders and notifications via SMS
- Request reschedules or cancellations
- Ask for escalation if an issue isn’t resolved quickly enough
If residents need to add details later, MAX forwards those messages directly into the Meld. Everything appears in the MAX transcript so nothing gets lost, misheard, or miscommunicated.
Fewer “just checking in” calls. More clarity for everyone.
Answers to your burning questions about MAX™ On-Call
What is MAX™ On-Call?
MAX On-Call is a phone-based intake and communication experience that helps property management teams stay in control of maintenance calls without burning out staff, or relying on offshore call centers that lack property context. It allows residents to report issues by phone while ensuring those calls turn into clear, actionable Melds with more context and 99.94% description accuracy.
But MAX On-Call goes beyond intake. Residents can check the status of existing Melds, communicate with their management team, and receive follow-up updates via SMS. The result is fewer interruptions, less back-and-forth, and a smoother experience for residents and teams alike, even when the office is closed.
How does MAX On-Call work?
When a resident calls, whether they are reporting a maintenance issue or asking, “What’s the status of my repair?”, MAX On-Call answers the phone and guides them through the conversation. MAX gathers the right details, understands urgency, and provides status updates when a Meld already exists.
Any new information is documented and captured in the Meld details, so your team starts the day with clarity instead of chasing down details, returning status calls, or piecing together voicemails. The outcome is fewer interruptions, less administrative drag, and more time for your team to focus on real maintenance work instead of repetitive follow-ups.
Can residents check the status of their maintenance request by phone?
Yes. Residents can call in to check the status of an existing Meld, request updates, or reschedule when needed. This reduces repeat calls, follow-up emails, and frustration on both sides. Residents feel informed and heard, while your team avoids unnecessary interruptions and manual updates.
Do residents still need to use online portals?
MAX™ On-Call simply adds another way for residents to reach you, especially for those who are more comfortable using the phone or who need to report an after-hours maintenance emergency.
By offering a phone-based option without requiring staff to be available overnight, MAX On-Call helps ensure residents feel supported while protecting your team from around-the-clock coverage. The result is better access for residents and more sustainable after-hours operations for your business.
How does MAX On-Call improve response times and team workload?
MAX On-Call removes friction by capturing consistent, complete information and identifying urgency before your team ever gets involved.
The impact is measurable. Teams using MAX On-Call see a 6.1% increase in resident satisfaction and resolve repairs 20.9% faster. When emergencies are clear and non-urgent issues are properly documented, teams can respond with confidence instead of scrambling for context.
What if MAX doesn’t understand a call?
Sometimes a resident simply wants to speak with a real person or escalate an issue directly to their property management team. When that happens, MAX On-Call helps route the call appropriately so the right on-call contact is engaged.
This ensures residents feel heard when situations require a human touch, while still protecting your team from unnecessary interruptions. The goal is always the same: deliver a supportive resident experience and involve your staff only when it truly matters.
What happens after a resident reports an issue?
After the call, the issue is logged as a Meld in Property Meld with 99.94% accuracy, giving your team reliable information they can act on immediately. The right people are notified, the issue is prioritized correctly, and next steps are clear from the start.
Any follow-up calls or status updates are automatically added to the same Meld, so nothing gets lost and no one has to piece together context later. The result is fewer delays, fewer handoffs, and a complete record your team can trust from first call to resolution.
Will residents receive follow-up reminders or confirmations?
Yes. Residents can opt in to receive confirmations and status updates so they know their issue was received and understand what happens next. This proactive communication sets clear expectations, reduces anxiety, and cuts down on repeat “just checking” calls.
For your team, that means fewer interruptions and less time spent providing manual updates. For residents, it builds confidence that their maintenance concerns are being handled without having to chase down answers.
How does MAX On-Call help build better maintenance data?
Because MAX captures issues consistently every time, your maintenance data becomes more reliable. Clear descriptions, accurate categories, and proper prioritization lead to cleaner reporting and better insights over time. This makes it easier to spot trends, plan staffing, and make smarter decisions that improve performance and reduce risk.
Why does MAX On-Call outperform traditional call centers?
Traditional call centers act as a message-taking service. They rely on scripts, limited context, and manual handoffs that often result in incomplete information, delayed responses, and frustrated residents.
MAX On-Call is built specifically for property maintenance. It captures issues with 99.94% accuracy, creates Melds in real time, and keeps every update, follow-up call, and status check tied to the same record. Residents get immediate answers and clear expectations, while your team avoids rework, call backs, and guesswork.
After-Hours Maintenance, Done Right
Traditional call centers escalate nonurgent issues, delay work orders, and drain your team. MAX™ On-Call was built to fix that.
- No wasted vendor trips.
- No hours long response times.
- No costly 24/7 staffing.
MAX works seamlessly within your existing Property Meld workflows, contacting your on call team only when it’s truly necessary. Residents get help fast. Your team gets their time back. And leadership gets data they can actually trust.
See the Power of MAX On-Call
Curious what this could look like for your portfolio?
Fill out the form to connect with your Customer Success Manager and explore how MAX™ On-Call can improve response times, resident communication, and the quality of your maintenance data.