Cost Management with MAX On-Call

After-hour costs are spiraling out of control

Property management companies across the country are wrestling with the same problem: after-hours costs that keep climbing.

Call centers misclassify urgency. Fly-by AI lacks context. Both lead to invoices filled with unnecessary trip charges, crucial details getting missed, and emergency rates for things that could wait until morning.

Invoice costs drop by 18.4% with accurate triage powered by MAX™ On-Call, reducing unnecessary dispatches and ensuring the right level of urgency every time.

See why other Property Meld users are loving MAX On-Call

MAX On-Call has completely transformed how maintenance operates for us. The automation and workflows handle what used to take constant manual effort, freeing me up to focus on actual problem-solving instead of fielding nonstop calls and follow-ups.

PMI US Southwest

MAX On-Call has been a game changer for us – fast, reliable, and always on point with emergencies. It feels like having an extra dispatcher who never sleeps and always gets it right.

Stonelink Property Management

MAX On-Call reduces unnecessary dispatches, improves technician utilization, and helps our team work more efficiently. Technicians arrive better prepared when on-site work is needed, while residents benefit from faster responses and a better overall experience, all without overextending our team's time or resources.

Rizer Property Management

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Here are signs MAX On-Call might be the right fit.

Melds get misdiagnosed as emergencies

Call centers follow scripts, not context. After-hours calls come in marked urgent, but by morning it’s clear they could have waited. The vendor was dispatched, the invoice charged emergency rates, and the budget took an unnecessary hit.

Multiple trip charges have become the norm

Fly-by AI can’t ask the right follow-up questions. Techs arrive without the full picture. They assess, they leave, they return with parts or backup. What should have been one visit becomes two or three, and the costs multiply.

Issues escalate beyond what intake revealed

Call center agents relay what residents say without probing deeper. The initial description says “leaky faucet.” The tech arrives to find water damage, mold concerns, and a problem that’s been growing for weeks. Poor triage at intake turns small issues into expensive surprises.

Unnecessary dispatches are eroding investor trust

Every month the financials show another round of avoidable after-hours charges. Investors see the pattern, ask questions, and their confidence in cost management starts to slip.

Vendor Nexus