Vendor Performance

Monitor every aspect of your vendor network down to specific work categories and vendors.

Vendor Performance metrics can be filtered by Work Category, or by specific Vendors, using the filter at the top right of the page.

Vendor Performance will show you deep analytics into the following:

Vendor Health Score

Vendor Health Score gives you a quick look at the overall score of a specific vendor (using the filters). This score is calculated by combining a vendor’s speed of repair, resident satisfaction, and invoice amount, weighed against industry benchmarks.

  • Vendor Health Score
    Your vendor health score ranks your vendors by their speed of repair, resident satisfaction, and invoice amount. It’s designed to give you a quick way to see how well the vendors in your network are performing work.

  • Vendor Health Score Points Breakdown
    Visualize each of the three metrics that make up your Vendor Health Score: speed of repair, resident satisfaction, and invoice amount.

  • Speed of Repair
    Measure speed of repair against industry data.

  • Resident Satisfaction
    Measure resident satisfaction against industry data.

  • Invoice Amount
    Measure invoice amounts against industry data.

Use the Engagement metrics to track how communication is affecting your overall speed of repair.

  • Shortest Response Times
    See which vendors respond quickly to Meld chats.

  • Longest Response Times
    See which vendors take awhile to respond to Meld chats.

  • Chat Metrics by Vendor
    View all chat-related metrics quickly in a table format. Monitor chat response times, and number of chats/Meld.

Keep your Melds moving by tracking which vendors are scheduling quickly and which are throttling your speed of repair.

  • Scheduled vs Unscheduled Melds by Most Active Vendors
    See who’s scheduling Melds quickly.

  • Time to Schedule (Hours) vs Vendor Volume
    Just because a vendor is quick to schedule, does not mean that the work can be completed quickly. This metric illustrates this.

  • Scheduling Lead Time (Days) vs Vendor Volume
    See how many days a specific vendor takes (median) to schedule work.

  • Median Repair Speeds by Vendor
    Track all stages of the scheduling process, from vendor acceptance, time to schedule, schedule lead time, and assigned to marked complete.

  • Scheduling Lead Time (Days) vs Category Volume
    See which work categories are taking a long time to schedule and perform work. This is invaluable for forecasting maintenance based on historical data.

  • Median Repair Speeds by Category
    View your repair speeds at a glance to see which areas need improvement (ie different vendors).

  • Average Resident Satisfaction Score by Category
    See which work categories are creating a negative experience with your residents. This could surface the need for new vendors.

  • Average Resident Satisfaction by Vendor
    Identify specific vendors that are creating a negative experience with your residents.

Identify bottlenecks due to staffing, using these metrics.

  • Assigned to Marked Complete (Days) vs Category Volume
    See which work categories are overloaded.

  • Assigned to Marked Complete (Days) vs Vendor Volume
    See which vendors are overloaded.

  • Meld Volume by Category
    See how many open Melds you currently have in a given category.

  • Meld Volume by Vendor
    See how many open Melds you currently have with certain vendors. 

Track your maintenance spend across your vendor network to see which categories and specific vendors are costing you the most.

  • Highest Median Invoice Amounts
    See which vendors in your network have the highest invoice amounts.

  • Lowest Median Invoice Amounts
    See which vendors in your network have the lowest invoice amounts.

  • Maintenance Spend by Category
    See which work categories are costing you the most.

  • Maintenance Spend by Vendor
    See which vendors are costing you the most.

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Technician Performance