MAX On-Call™
Report Issues by Phone. Get Work Orders in Minutes.
MAX On-Call is built for Property Meld users who are tired of false alarms, delayed responses, and exhausted teams. MAX filters the noise, sends real emergencies to the right person, and turns calls into accurate work orders.
The result is fewer wake-up calls, faster resolutions, and peace of mind for your residents and your team 24/7.
What is MAX On-Call?
MAX On-Call allows residents to report problems by calling a phone number instead of using chat or web forms. The system captures the issue through a natural conversation and creates a work order (Meld) in your Property Meld account.
When residents call “emergency,” MAX answers instantly.
MAX On-Call listens for urgency and knows your exact definition of an emergency. If the issue qualifies, it triggers your after-hours call tree automatically no live agent, no delay.
Whether the report comes by phone or digital chat, MAX makes sure the right person is contacted fast, one at a time, until the job is claimed.
The Problem with Call Centers Ends Here
Traditional maintenance call centers often create more headaches than they solve. They escalate non-urgent issues as emergencies, leaving your team exhausted and your resources wasted. Response times suffer, with work orders generated hours after the initial call, and the challenge of staffing after-hours lines makes 24/7 coverage costly and unsustainable.
After-Hours Maintenance, Done Right
MAX On-Call is built for property managers who want accuracy, speed, and peace of mind every time the phone rings. No more wasted vendor trips, hours-long response times, or costly 24/7 staffing.
MAX works seamlessly within your existing workflows, contacting your on-call team only when it’s truly necessary so your residents get help fast, and your team can rest easy knowing nothing slips through the cracks.
See the Power of MAX On-Call
Fill out the form to connect with your Customer Success Manager to see how MAX On-Call can benefit your Property Maintenance Operations.